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Five Guiding Principles
I. We will exceed our customers’ expectations through a focus on operational excellence.
Deliver what the customer ordered and do it on time.
Maintain tight quality control.
Control our inventories to an optimal availability level.
Be responsive to complaints and correct them permanently.
II. We will build and support a fiscally responsible, sales driven organization by:
Selling the value of “one stop service” at every customer.
Getting to know our customer’s business and being innovative in ways to add value to those relationships.
Displaying pride and understanding as we strive to receive fair compensation for our services.
Understanding and fostering a balance between sales and operational needs.
III. We will form and support mutually beneficial alliances with the strongest suppliers in the industry.
Insure our suppliers are meeting our needs at a fair price.
Participate in open communication with our suppliers.
Support our suppliers’ goals and growth initiatives where appropriate.
Understand our suppliers’ product lines and processes.
Measure and report our suppliers’ performance quarterly.
IV. We will develop and strengthen a dynamic, results-oriented team to provide us a strong competitive edge.
Find and employ the best people.
Provide consistent training for all employees to allow personal and professional growth and success.
Promote an atmosphere where our employee’s quality of life issues are respected.
V. We will continue to invest in our future.
Explore systems that will keep us low cost and customer responsive.
Establish and manage project timelines and resource allocations.
Continue to pursue strategic, profitable growth initiatives.
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